Sony xperia service center usa

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The only thing I can think of is to ask for the support of the Garda. I purchased an Xperia XZ phone in Oct , paid cash. In February my phone was having heating issues and eventually wouldn't turn on. I had to send it out for them to look at it.

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It came back about a week or so later with nothing done, because they said there were cracks and marks on the phone. This phone was in perfect condition, and I had to send high resolution pictures to prove it. After much back and forth for a week because they weren't getting back to me, I called again, and they finally allowed me to send the phone back to them.

They had the phone for almost 2 months before they said they would replace it "as a courtesy", even though it was still under warranty, and the phone was in perfect condition A courtesy So I finally get this new phone, and immediately noticed an issue with the camera. It was a weekend so I waited to contact them, but in the meanwhile, the phone started having other issues like apps all opening rapidly at the same time, and icon screens shaking, where you would have to restart the phone to use it.

So I did a repair through their PC software, and that didn't fix it. I updated the software, tried the repair again, still has the problems. So they tell me I need to do the repair because it shows on their system that it was never done. I told them I did it twice, but they argue I didn't. I explained how they're wrong with the IMEI number showing the wrong model number, and they're wrong that I didn't do the repair because I did it two times, but they still continue to say that I'm wrong, and they're right.

I know for a fact I did everything correctly, I know what kind of a phone I have, I even still have the XZ box, but according to them, I'm still wrong. Their supervisor was too busy to talk with me, so here I am, writing this review, at the worst possible time for Sony. I am so sorry I ever bought this phone. I feel as if Sony doesn't want to warranty their product. I'm starting to wonder if this is the reason US phone carriers stopped carrying Sony phones. I purchased a Sony Xperia Z5.

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It seemed to be a great phone. After using the phone for a year it was dull with normal use. On the Sony website the Z5 is advertised as waterproof and that this photo editing can be rinsed under a tap. After lightly rinsing my phone it was dead. I called my service provider Bell Canada and they told me "There no warranty if yours get wet" and was told to contact Sony directly. The Sony support was very clear.

Sony phones are not covered for liquid damage and if the phone has liquid damage it is not repairable. In my mind I say this false advertising. Samsung Galaxy S7 Edge is waterproof and take very good underwater photos, I would not go deeper than just under the surface. In 3 months, the phone lights blinked twice and switched off automatically. I produced the handset to the service centre and after a few days was informed that the phone wasn't working due to the rust and fungus found in the mobile. I haven't dropped the mobile in water or using the phone in rain in my senses.

Even though the phone has gone through "quality checks" could it have been the phone has issues in the beginning? Consumers use the instruments based on the quality check marks. However this has gone way beyond our imagination. Was informed Motherboard stopped working and that I need to pay off to get it fixed even though it's in the warranty period. I feel like head on shoulders with the way things are turning out. Sony Xperia M5 - I purchased two mobiles on Am facing problem in both with battery.

One is almost dead, blank screen not. Nothing working. We have requested all customer please don't buy Sony Xperia Xa Dual. Because I have purchase new mobile Dt. I have submit mobile 4 time submit in Service centre.

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Every time new problems coming. Very bad service. Sony service centre not response properly. Mobile heating problem so display black marks. Battery life very bad only 5 hrs working. Please all customer to requested don't by this Sony mobile. Soon after 2 months the head jack having a problem, I tested with the other headphones also but headphone port in the mobile was not working.

And just a week back on October the chrome back cover has been cracked from my pocket itself not fall down never. So I decided to repair both the problem together. And I know that back cover cannot be replaced under warranty. But I need to get the head jack problem resolved under warranty. But the Sony Service Centre the supervisor informed me that I cannot get the head jack problem resolved as it happened because while the back cover crack formed.

And I swear that both the problem is different and crack happened just a week before. And head jack problem is since two or three months before. And I registered the complaint as well. So please do necessary action to resolve then I can withdraw my complaint. Else no one knows where the problem will reach its destiny. And I am sure that back cover nothing to do with the head jack. I bought my Sony Xperia Z5 brand new in November By April I had already started having issues with my phone. Straight after updating my phone with the new android 6. First my camera stopped working, then my web-based apps started crashing and then wouldn't load.

My phone kept freezing. I got in touch with Sony and followed their advice to do a software repair using pc companion. After doing that, it just made the problem worse. My screen went blank and my touchscreen stopped working so basically left my phone completely useless. Sony then asked me to send my phone in for repair. Other than the technical issues I had with the phone after the update, there were no other issues or damage to the phone. I took very good care of it, never dropped it, never put it in water, always kept it in a case, not even a scratch on it.

I called up and questioned how there was a crack in the screen as I sent it in, in perfect condition. They told me they would escalate it and their managers would "look into it" and get back to me with a decision. Surprise surprise. They came back with the decision that I had damaged the phone.

Therefore I had to pay for its repair. So although the only reason I sent it in for repair in the first place was down to their own software issues I still had to fork out for the repair of my device. So I get my device back, all seems fine, however within only 4 weeks of getting it back the same issues occur again. First my camera stops working, then my web-based apps, and then again my touchscreen stopped working and my screen went blank. I have been told I can send it back off but due to the damage to the phone when I sent it in the first time I would need to pay for it to be repaired this time also, even though I disputed the fact that I had already paid for my phone to be fixed and clearly it hasn't been, not properly anyway.

Otherwise the problem wouldn't be persisting! In my opinion, Sony are con artists. If I could put less than one star I would - Will never purchase anything from them again. I am in Tanzania. Sony was my first smartphone. The last two weeks I bought a new Sony Xperia Z. I went to the shop I bought it.

At first they refused to take it thinking I made it not to power on. I don't think if I will go for Sony product again. My new Xperia C4 stopped working and I called to Sony they asked me to send phone to repair center as phone is in warranty.


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When I called them they said "your phone is still under testing and keep calling us for status. Never ever will buy any Sony product If I have option below one star then I'll go for that. My experience Sony is very bad, it's never happened with after Samsung, even Micromax service is very nice or Samsung also not suffer me like that. Sony is worst. I asked them about my phone. If you don't satisfy the customer then you have to shut your shop. They even don't bother for customers. I don't know how cheap Sony is going these days. You must have better options to HTC, Apple, Lenovo, some new smart phone, at least they are not so expensive - after one year you can buy a new one if they stuck.

Based on the suggestions of my friends I bought Sony Xperia c3 for as my first smart phone. It worked fine for 1 year without any issues. My warranty got over, after three days all of a sudden my mobile got shut down and never restarted. This bloody mobile worked fine for 2 months and started bothering again. It shuts down automatically, battery discharges quickly and one fine day it stopped charging also. Finally it shut down completely and never raised again. I took it to the same service center. I am ready to file a complaint against Sony in the consumer court. I want the justice.

I bought a Sony Z5 premium phone online. The phone was advertised by Sony to say it was water-resistant 1m underwater. When I received the phone the screen looked unusual, having shiny stripes did not look normal. The phone at times was unresponsive when typing in the keyboard. The phone was placed upside down in the shower going by Sony 1m underwater.

The phone's screen stopped working. I sent the phone back weeks ago. Android Enjoyed were unable to find where the location of my phone was. I am very unsatisfied with the customer service. I only received an email confirming the phone status on the 25th of July. Android enjoyed stated because there are scratches on the phone they are unable to fix it free of charge.

I surely know and believe the scratches have nothing to do with the LED screen. I owned an Xperia Z1 tablet for about 3 years. It was brilliant. I loved it and it lasted so long because I always used it on a stand and I take very good care of my things but after all that time the charge port wore out which was gutting but I had got enough use out of it so was acceptable really. One day I get it out and it won't turn on, won't charge or anything.

The tablet is only 6 months old and totally mint condition, not a mark on it, never been dropped or even gently knocked. I read to hold down the buttons to reset it but this didn't work. I keep trying on and off for weeks and kept trying to charge it but nothing. I explained everything to Sony and asked for a full refund. They said no even refusing to refund me in vouchers only to spend on Sony products so I can buy some of their older products that actually work.

They said they will repair or replace if it's under 12 months old and if I send my original receipt. I told them that I had lost all trust in the device and didn't want a repair just to have it happen again in 6 months when it's out of warranty but they gave me no choice so I posted it to Sony. Luckily I already didn't trust them so I took loads of dated pictures of the tablet in perfect condition all over every inch was perfect and took pictures stage by stage of wrapping it in very thick bubble wrap and had someone witness me packing it.

I'm on a very low income Carer's allowance and had to save for a long time to buy the tablet.

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In the first place surely they can't get away with being so criminal and don't they know the difference between good business and bad business? They should just refund people. If I trade on eBay and the customer is not happy I will refund them. So god knows why a multi-billion pound company like Sony can't act with the same morals and decency.

Anyone with half a brain cell would agree and could see that my tablet has never been bashed or dropped and I have pictures to prove it. Don't buy Sony mobile in your life forever. They are sold worst mobiles. They are cheating customers like Sony phone are waterproof and dust proof. I purchase Sony M5 on 16 April With two months of purchase phone was submitted to service Centre 3 times for the issue of dust in rear camera lens. Still problem was not resolved. The service center people's not responds for customers' concerns and even customer service representative also not respond properly.

They told our superior person will call back in 48 hrs but till I am not getting call from Sony. Sony mobiles is the 3rd class mobile manufacturing company in world and Vigneshwar Sony service center is the worst service centre I never seen in life. After only two months of owning a Sony Xperia M4 Aqua the phone suddenly malfunctioned and was completely unusable.

It was sent to Xperia repair facility in IL. They promised that the phone would be repaired or replaced and would be return by a maximum of 14 business days. After 16 business days of no phone and no response, I called customer service and asked for a status update.

I was told the phone was still a "work in progress" but that more information will be requested from the repair technician and provided to me in days.

Sony Experia service center in Kolkata (CALL: 9088888835)